Customer Identity Management

Customer Identity Management

Voice of the Customer, or Net Promoter® Score, requires the ability to
identify the customer, probably not as a person, but as a member of some
customer segment, with a role in a particular situation.

Customer Identity Management describes the management of individual
identifiers, their authentication, authorization, and permissions at
different customer touch-points, within or across information and customer
communication system and enterprise boundaries, with the goal of increasing
security and productivity while decreasing cost, downtime, and repetitive
tasks. The ultimate goal is never to have asking a customer who he or she
is.

Euro Project Office has expertise through Net Promoter Surveys, internal
sales process engineering, and Salesforce.com to help setting up customer
identity management throughout your enterprise, web site, web shop, at all
other customer touch-points, be it through phone, e-Mail, chat, social
media, or else.